Reasoning that answers,
not auto-replies that frustrate.
A grounded conversational layer that answers, qualifies, and routes — across web, WhatsApp, Slack, and Teams — using your knowledge as the source of truth.
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Operations summary across every conversation bot module deployed in your tenant — last 24 hours.
- Live conversations 128 Live
- Channels 8 Live
- Knowledge sources 14 Watch
- Intents & tags 142 Live
- Live-agent handoffs 24 Live
- Eval suites 12 Live
- 14:45 Live conversations RESOLVING CONV-12388 · web — "How do I update my plan?"
- 14:38 Channels LIVE Web widget — agaro.ai/help
- 13:31 Knowledge sources SYNCED Confluence — agaro · product
- 13:24 Intents & tags LIVE rx_refill_intent — pharmacy queue
- 12:17 Live-agent handoffs PENDING PICKUP CONV-12386 · slack — "SSO reset · 3 attempts"
- 12:10 Eval suites PASS support-faq.v18 — 420/420 · 0 regressions
Live conversations
Active sessions across web, WhatsApp, Slack, Teams, SMS — same brain, every surface.
- U"How do I update my plan?"Resolving ↳ 2 turns
- A"Refund for order #4421"Cited ↳ 3 turns
- U"Reset my SSO"Live agent ↳ transferred
- A"Hours of operation?"Resolved ↳ 1 turn
Channels
Per-channel response styling and escalation policy. Same brain underneath, surface-tuned per channel.
- Uagaro.ai/helpLive ↳ 2,108 sessions
- A+1 ··· 2841Live ↳ 614 sessions
- Uagaro-supportLive ↳ 482 sessions
- Aagaro · opsLive ↳ 402 sessions
Knowledge sources
Indexed documents, ticket histories, and product specs — RAG with citations users can click.
- Uagaro · productSynced ↳ 1,402 docs
- Atickets · resolvedSynced ↳ 4,128 tickets
- Uengineering wikiSynced ↳ 812 pages
- Aops runbooksDrift ↳ 94 pages
Intents & tags
Production intents and tags learned from conversations. Drift-aware, with one-click re-cluster.
- Upharmacy queueLive ↳ 482/wk
- Anurse line · triageLive ↳ 128/wk
- Uauth + disputeLive ↳ 94/wk
- Alive agent · 1.2sLive ↳ 12/wk
Live-agent handoffs
Smooth transfers with one-paragraph summary, draft reply, and the model's recommended next steps.
- U"SSO reset · 3 attempts"Pending pickup ↳ 00:18
- A"Billing dispute · escalate"Picked up ↳ AE Marsh
- U"Cancel my plan"Picked up ↳ Retention
- A"Out of coverage area"Pending pickup ↳ 00:42
Eval suites
Continuous evaluation against historical conversations. Regressions surface before they ship.
- U420/420 · 0 regressionsPass ↳ 4m 12s
- A94/94 · 0 regressionsPass ↳ 1m 48s
- U36/36 · 0 regressionsPass ↳ 0m 38s
- A1,402/1,402 · 0 leaksPass ↳ 6m 18s
What this module actually does in production.
Grounded in your knowledge
Retrieval over your documents, ticket history, and product specs — with citations the user can click through to verify the source.
Multi-channel parity
Same brain, every surface. The conversation that started on the website continues seamlessly in WhatsApp three days later.
Intent clarification
When a request is ambiguous, the agent asks one targeted clarifying question rather than guessing and apologizing later.
Live-agent handoff
Smooth transfer to a human with a one-paragraph context summary, draft reply, and the model's recommended next steps.
Refusal that's appropriate
Out-of-scope requests are declined with a routing recommendation, not a generic 'I can't help with that.'
Continuous evaluation
An evaluation harness runs against historical conversations after every model update — regressions surface before they ship.
Engineered to a standard, not a slogan.
Modules that compose with this one.
What buyers ask about conversation bot
— before they sign.
Deploy conversation bot
in one engagement.
A 30-day pilot will show you the integration shape, the operator experience, and the audit trail your accreditor will ask about — delivered by a senior engineering team that ships AI to production.
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