LIVE · CHANNEL 04
CALL-2841
rx_refill_intent · ID verified
In progress 00:42
APPLIED AI · VOICE
Voice that holds the line
when humans cannot.
An always-on AI voice agent that runs inbound triage, outbound campaigns, and after-hours coverage with sub-800ms turn-taking and audit-ready transcripts.
Request a Briefing AI Voice Agent
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Dashboard
Operations summary across every ai voice agent module deployed in your tenant — last 24 hours.
Overview
MODULES LIVE
6
ai voice agent stack
EVENTS · 24H
2.8K
99.7% first-pass
CONTAINMENT
87%
in-band
AUDIT TRAIL
100%
replayable
OPERATIONS · LAST 24H
2,814 events handled
00:0004:0008:0012:0016:0020:00
MODULES · HEALTH
- Inbound queue 37 Live
- Outbound campaigns 12 Live
- Voiceprint auth 142 Live
- Live transcripts 37 Live
- Recordings vault 24,402 Live
- Numbers & SIP 128 Live
RECENT ACTIVITY
- 14:45 Inbound queue IN PROGRESS CALL-2841 — rx_refill_intent · ID verified
- 14:38 Outbound campaigns RUNNING Q3 Renewal · West — 420 dials · 38 connects
- 13:31 Voiceprint auth VERIFIED CALL-2841 — Member tier · gold
- 13:24 Live transcripts AUTO-RESOLVE CALL-2841 · 02:14 — "...refill my [REDACTED] last filled in March."
- 12:17 Recordings vault STORED REC-7842 · CALL-2841 — 02:14 · refill confirmed
- 12:10 Numbers & SIP LIVE Twilio Programmable Voice — us-east · primary
OPERATIONS · INBOUND QUEUE
Inbound queue
Active inbound calls across all telephony channels — sorted by priority and age.
Overview
Live calls
37
+4 vs avg
Avg wait
0:08
p95 0:14
Containment
87%
in band
Escalation
3.2%
in band
- CALL-2842 symptom_intent · red_flag Hot transfer
- CALL-2843 appointment_intent · waitlist Connecting
- CALL-2844 opt_out · honored Routed
- CALL-2845 billing_intent · auth required Auth pending
OPERATIONS · OUTBOUND CAMPAIGNS
Outbound campaigns
Active dial campaigns with rate limiting, quiet-hours awareness, and answer-machine policy.
Overview
Active campaigns
12
3 paused
Dials · 24h
4,128
+212 vs plan
Connect rate
21.4%
+1.2 pts
Booked
88
+6 wow
CAMPAIGN · OUTBOUND
Q3 Renewal · West
420 dials · 38 connects
Running 00:00
- Trial nurture 288 dials · 41 connects Running
- Reactivation 17 180 dials · 22 connects Paused · quiet hours
- Health check 03 94 dials · 14 connects Throttled · TCPA
- Cross-sell · East 512 dials · 96 connects Running
OPERATIONS · VOICEPRINT AUTH
Voiceprint authentication
Optional biometric verification for high-value channels. Templates stored in your tenant — never ours.
Overview
Verifications · 24h
142
99.6% pass
False rejects
0
14d
Templates
8,402
tenant-scoped
Avg verify time
1.2s
p95 1.8s
BIOMETRIC · CHANNEL 02
CALL-2841
Member tier · gold
Verified 00:00
- CALL-2811 Member tier · plat Verified
- CALL-2802 High-value channel Re-prompt
- CALL-2776 Member tier · gold Verified
- CALL-2754 New enrolment Enrolled
QUALITY · LIVE TRANSCRIPTS
Live transcripts
Real-time PII-redacted transcripts with reasoning trace. Replayable on demand for QA, legal, and your auditor.
Overview
Active streams
37
live
Indexed · 24h
1,402
searchable
Redaction pass
100%
0 leaks
Retention
90d
jurisdictional
TRANSCRIPTS · LIVE
CALL-2841 · 02:14
"...refill my [REDACTED] last filled in March."
Auto-resolve 00:00
- CALL-2842 · 02:08 "...chest feels tight when I breathe." Hot transfer
- CALL-2843 · 01:54 "...calling about my appointment Tuesday." Verify ID
- CALL-2844 · 01:42 "...can I talk to a real person?" Opt-out
- CALL-2845 · 01:31 "...question about my last bill." In progress
QUALITY · RECORDINGS VAULT
Recordings vault
Tenant-scoped recording storage with BYO-KMS encryption and per-jurisdiction retention.
Overview
Stored · trailing 30d
24,402
BYO-KMS
Avg length
2:41
mean
Storage region
us-east-2
tenant
Audit pulls · 7d
14
all signed
VAULT · BYO-KMS
REC-7842 · CALL-2841
02:14 · refill confirmed
Stored 00:00
- REC-7841 · CALL-2840 03:12 · billing dispute Stored
- REC-7840 · CALL-2839 01:48 · auth verify Stored
- REC-7839 · CALL-2838 04:02 · enrolment Stored
CONFIGURATION · NUMBERS & SIP
Numbers & SIP
Telephony numbers and SIP trunks across carriers — Twilio, Bandwidth, and your incumbent PRI.
Overview
Active numbers
128
4 carriers
Trunks
6
TLS · sub-50ms
Failover events
2
7d
SLA · 99.95%
99.97%
trailing 30d
TELEPHONY · LIVE
Twilio Programmable Voice
us-east · primary
Live 00:00
- Bandwidth us-east · failover Standby
- Incumbent PRI sip-gateway-04 Degraded
- Vonage eu-west · pilot Pilot
Telephony · Acme Health · us-east-1 SIP · TLS
Draft
Deploy agent
Carrier wiring · live trunk
A. Volkov Tuning…
Capabilities
What this module actually does in production.
01
Sub-second turn-taking
Latency tuned to under 800ms perceived turn-take, with barge-in and graceful interruption handling that feels like a human operator, not a robot.
02
Escalation with context
When a human takes over, the entire conversation, intent, and customer history transfers — no 'please tell me again why you called.'
03
Compliance-aware speech
PII redaction, recording disclosures, and jurisdiction-specific scripts enforced at the model layer, not bolted on later.
04
Outbound at scale
Campaigns run with rate limiting, quiet-hours awareness, auditory honor lists, and a shared answer-machine policy.
05
Voiceprint authentication
Optional biometric verification for high-value channels, with template storage in your tenant — never ours.
06
Observable end-to-end
Every utterance, model decision, and downstream action surfaced in a replay UI built for the QA team your auditor will send.
Specifications
Engineered to a standard, not a slogan.
Deployment
Standard cloud or dedicated tenant
Containerized inference + telephony connector. SIP trunking against Twilio, Bandwidth, or your incumbent carrier.
Latency
Sub-800ms perceived
End-to-end under 800ms on a 95th percentile basis, measured turn-take to turn-take.
Languages
27 production-grade
English, Spanish, Arabic, Mandarin, Hindi, French, German, Portuguese, Russian, Japanese, Korean, plus 16 more on request.
Compliance
Audit-ready
Full transcript + reasoning trace per call. Retention windows configurable per jurisdiction.
Integrations
CRM, ticketing, ERP
Native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, SAP, plus a hardened webhook layer for the rest.
SLA
99.95% uptime
24/7 high-availability SLA available on Enterprise tier.
Related Services
Modules that compose with this one.
Frequently Asked Questions · AI Voice Agent
What buyers ask about ai voice agent
— before they sign.
An AI voice agent is an autonomous AI employee that handles inbound and outbound phone calls — answering questions, qualifying leads, booking appointments, and routing to a human when it should. Agaro's voice agent runs sub-800ms turn-taking, supports 27 languages, and produces audit-ready transcripts for every call.
A scoped pilot runs 30 days. Full production cutover is typically 8–12 weeks, including telephony integration (SIP, Twilio, custom carriers), CRM hookup, and human-handoff flows.
Yes — 27 languages with sub-800ms turn-taking, including native Arabic-English bilingual delivery for global enterprise and government-contractor work.
Yes. We are SOC 2 Ready and HIPAA Ready, with role-based access controls, encryption at rest and in transit, per-deployment data isolation, and full audit logging on every call.
Deploy ai voice agent
in one engagement.
A 30-day pilot will show you the integration shape, the operator experience, and the audit trail your accreditor will ask about — delivered by a senior engineering team that ships AI to production.
Begin Pilot